Order care
Return & Refund Policy
For safety and hygiene, fragrance returns require clear conditions. Replace these placeholders with SCENOVA's approved policy before launch.
Eligibility
Placeholder: specify whether unopened products can be returned, the allowed return window and required packaging condition.
Damaged or incorrect orders
Placeholder: explain the evidence required and the deadline for reporting transit damage or an incorrect item.
Refunds
Placeholder: describe inspection, approval, refund method and expected processing time.