Privacy Policy

Information we collect

When you use the SCENOVA PERFUMES website, we may collect the following information, depending on how you interact with us:

Full name, mobile number and email address. Delivery address, including address line, city, state and pincode. Order information and product information. Payment-related information where applicable — note that we do not collect card or account details on this website. Website usage information, such as pages visited and approximate device information.

We also record anonymous website visit statistics to understand overall website usage. These records use a random, anonymous visitor identifier created in your browser and do not contain your name, contact details, or any information you type into a form.

How we use information

Customer information may be used to process orders, confirm orders and arrange delivery. It may also be used to provide customer support, send order updates, communicate with you on WhatsApp about your order, prevent fraud, and improve the services this website provides.

We do not sell your information, and we use customer information only for purposes related to our business relationship with you.

WhatsApp communication

When you place an order on this website, you may be redirected to WhatsApp so you can send us your order. The order information you have entered — your name, mobile number, email address, delivery address, the products you selected, the total and your chosen payment method — may be shared through the WhatsApp ordering process so we can confirm, prepare and deliver your order.

WhatsApp is a separate service with its own privacy terms. Please review WhatsApp's own privacy policy for information about how it handles data on its platform.

Data security

We apply reasonable technical and organisational measures to protect customer information, including access restrictions on stored order data and encrypted connections between your browser and our website.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information transmitted over the internet.

Third-party services

Some third-party services may process customer information when they are used in connection with this website. This currently includes our website hosting and database services and the WhatsApp service used for order communication.

If additional services are connected in the future — such as a payment gateway or a courier service — this policy will be updated to describe how customer information is shared with them. We do not claim that any service is connected unless it is actually in use.

Cookies and browser storage

Essential browser storage: your shopping cart is stored in your browser's local storage so it is still there when you return. This storage stays on your device and is not sent to us until you place an order.

Analytics browser storage: we store a random visitor identifier in your browser's local storage and a random session identifier in session storage. These identifiers let us count total visits and unique visitors in aggregate — for example, how many visitors came today or this week. They are not linked to your identity and contain no personal information.

If marketing or analytics cookies are introduced in the future, this section will be updated.

Customer rights

You may contact us to ask what information we hold about you, to request corrections, or to ask for your information to be deleted where our legal obligations allow. You can also clear your browser's local storage at any time to remove the cart and the anonymous visitor identifiers stored by this website.

To exercise these rights, contact us using the details below and we will respond as soon as reasonably possible.

Contact

SCENOVA PERFUMES welcomes questions about this privacy policy and about your information:

WhatsApp: +91 80978 65711 — https://wa.me/message/K4UTKWLYZ4A7F1

Email: info@scenovaperfumes.com

Instagram: @scenovaperfumes