Order care
Return & Refund Policy
For safety and hygiene, fragrance returns follow specific conditions. This policy explains the process for returning or exchanging a SCENOVA PERFUMES product.
Eligibility
Eligibility for a return depends on the actual SCENOVA PERFUMES return policy. Product must meet the stated return conditions, and customers should retain proof of purchase or order details as evidence of the purchase.
Products that have been opened or used may be subject to different return conditions depending on the actual business policy.
[RETURN WINDOW — ENTER YOUR ACTUAL POLICY]
[ELIGIBLE RETURN CONDITIONS — ENTER YOUR ACTUAL POLICY]
Damaged or incorrect product
If your product arrives damaged, if you receive the wrong product, or if a package is missing items, please contact SCENOVA as soon as possible using the official contact methods below, along with your order details and photographs of the product and packaging where possible.
Refunds
Approved refunds are processed according to the payment method selected for the order and the actual refund policy.
[REFUND PROCESSING TIME — ENTER YOUR ACTUAL POLICY]
Exchanges
[EXCHANGE POLICY — ENTER YOUR ACTUAL POLICY]
Shipping charges
Return shipping charges are handled according to the actual SCENOVA policy.
[RETURN SHIPPING CHARGES — ENTER YOUR ACTUAL POLICY]
Contact
For returns, refunds or exchanges, contact SCENOVA PERFUMES:
WhatsApp: +91 80978 65711 — https://wa.me/message/K4UTKWLYZ4A7F1
Email: info@scenovaperfumes.com
Instagram: @scenovaperfumes